School Receptionist Sticks with Old Values |
12 Dec 2006 |
| Sandra Hayes remembers when receptionists were more than willing to help a person with his or her needs. No question was too daunting to tackle, no request beyond their willingness to, at least, try to find a solution. If someone needed help, they could count on the receptionist or customer service worker to come to the rescue. But that was 40 years ago. “Jobs were scarce back then,” Hayes said. “You were just glad to have a job. People took a little more pride in what they did. If they didn’t know the answer, they went and found out what it was.” Hayes, a resident of Stockbridge, is one of two receptionists who greet visitors when they arrive at the Clayton County Public School administrative complex, or answer the phones when they ring. Hayes has 26 years of experience in customer service, but took 14 years off after the first 23 years, so she could raise her children. When her youngest child reached middle-school age three years ago, Hayes returned to the customer service field, landing the job with the school system. “I wanted a job at a family-friendly place and my husband said, ‘Why don’t you go work for the school district,’” she said. She has gained a larger understanding of how the school system operates through working at the main office, realizing just what goes on behind the scenes to make Clayton County schools work. “I had no idea what went on in an entire school system from an administrative standpoint,” she said. “As the receptionist for the school system, I’m seeing all of these new programs starting up all the time.” |
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