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16 Jan 2008 |
| Securing contact center services should be pretty cut and dry, right? Your organization needs an |
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16 Jan 2008 |
| A group of US academics and industry experts has been created to explore security issues |
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24 Sep 2006 |
| “Welcome to the iEmployee iClock phone system”. Tracking down employees on the go is no |
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22 Sep 2006 |
| Electronic payment systems firm SmartPay and Nanjing Yinyan Airlines Services Company, one of the |
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04 Sep 2006 |
| Interactive voice response (IVR) systems have a reputation for reducing customer service costs, but |
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04 Sep 2006 |
| Frost & Sullivan research shows Avaya leading the competition with a 22.9% share of the IVR |
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