Aveya Named as US Market Leader in IVR

Aveya Named as US Market Leader in IVR	04 Sep 2006
Frost & Sullivan research shows Avaya leading the competition with a 22.9% share of the IVR market for 2005. 'Voice recognition software is an area where Avaya's focus on research and development has enabled us to innovate to deliver real benefits to our customers. Automating voice transactions through Avaya Interactive Response, or deploying speech-enabled web services through Avaya Voice Portal will offer enterprise customers in the region solutions that will enable them to offer cutting edge services while differentiating themselves from the competition.' commented Nidal Abou-Ltaif, managing director, Avaya MENA. Avaya customer International Speedway Corporation (ISC) topped the vote by Speech Technology Magazine readers for 'Best Deployment,' a category that honors organizations for the most impactful use of speech applications. ISC uses an Avaya contact center with Avaya Interactive Response to serve the millions of race fans who attend the company's motorsports events each year. Developed in partnership with Trien & Associates, the solution speeds ticket sales, enables consistent service from any location and provides millions of fans with around-the-clock access to detailed race information. Using an outbound auto-dialer, ISC also sends personalized messages to fans from their favorite NASCAR drivers - promoting ticket availability and upgrades, hospitality packages and other event-related opportunities.